Returns
Your satisfaction is our priority..
LOPER is happy to reply to questions regarding your order and delivery.
If you change your mind, or are not satisfied with your purchase, you may return the item within 14 days of receipt. In this instance, all we request from you is an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details:
- Order number
- Name and reference number of the product
- Reason you are returning the item
- Confirmation of whether you would like a refund or for the item to be replaced
Once we have received your notification we will reply with how to proceed for you to return the products unused, at the latest 14 days after receipt of them.
In these instances, LOPER will refund clients for the costs of the purchase. However the client will need to pay the transport costs when returning a product.
Refunds procedure
LOPER will reimburse your purchase within 14 days of receipt of your notification that you wish to return the purchase, and will do so via bank transfer or your paypal account. Transport costs are not refundable. LOPER reserves the right to keep hold of the refund until receipt of the returned goods.
In cases where it is impossible to replace an item due to lack of stock, the value of the item(s) will be refunded.
IMPORTANT: The above terms do not apply to Personalised Products; these are not eligible for refunds.
As our products are shipped by a third party entity, LOPER can only guarantee the date of dispatch from our site, and cannot be held responsible for delivery delays or damaged products which result from shipping.
For additional information regarding returns, please contact our team.